RCT Technologies LLC ("RCT Technologies," "SolarPerg," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy is incorporated into and forms part of our Terms of Service.
1. Information We Collect
We may collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information").
A. Information You Provide to Us
We may collect Personal Information you provide directly to us, including:
Contact Information
When you contact us, request a quote, place an order, submit a preorder, or otherwise interact with us, we may collect your name, email address, phone number, billing address, service address, and installation address.
Project and Installation Information
We may collect information related to your property and project, including site conditions, measurements, photos or videos of your home, backyard, installation area, electrical panel, meter, utility equipment, structural surfaces, and related infrastructure. We may also collect permitting documents, HOA correspondence, site plans, and similar project-related materials.
Payment Information
If you make a payment, we may collect billing information and transaction-related details. Payment card and similar financial information may be processed by third-party payment providers on our behalf.
Communications
If you communicate with us by email, phone, text message, web form, or other means, we may collect the contents of those communications, including any attachments, records of conversations, and customer service requests.
Careers and Business Inquiries
If you contact us regarding employment, partnerships, dealership opportunities, consulting, or other business matters, we may collect the information you choose to provide.
B. Information We Collect Automatically
When you use our website or interact with our online Services, we may automatically collect certain information, including:
Device and Technical Information
IP address, browser type, browser version, operating system, device type, device identifiers, and similar technical information.
Usage Information
Pages viewed, links clicked, referring pages, dates and times of visits, session duration, and other information about how you interact with our website and Services.
Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, understand user activity, improve performance, and support advertising and analytics.
C. Call and Text Information
If you call or text us, or if we call or text you, we may collect your phone number, the date and time of the communication, message content, and related metadata. Calls may be monitored or recorded where permitted by law.
2. How We Use Your Information
We may use your Personal Information to:
- provide, operate, maintain, and improve our Services;
- process inquiries, quotes, deposits, purchases, deliveries, and support requests;
- coordinate delivery, installation, electrical work, permitting, inspections, and related project activities;
- connect you with licensed electricians, structural engineers, installers, subcontractors, delivery partners, and other service providers involved in your project;
- communicate with you regarding your account, project, order status, installation scheduling, support matters, and updates;
- send marketing, promotional, and advertising communications, where permitted by law;
- analyze website usage and customer interactions to improve our products, services, website, and operations;
- support advertising, retargeting, and campaign measurement;
- protect against fraud, abuse, unauthorized activity, or safety risks;
- enforce our agreements, including our Terms of Service;
- comply with applicable legal, regulatory, tax, accounting, insurance, warranty, and recordkeeping obligations; and
- carry out any other purpose disclosed at the time information is collected or as otherwise permitted by law.
3. How We Disclose Your Information
We may disclose your Personal Information in the following circumstances:
A. Service Providers and Contractors
We may share information with vendors, contractors, subcontractors, and service providers that assist us in operating our business and providing Services, including delivery providers, payment processors, IT providers, installers, electricians, engineers, consultants, and customer support providers.
B. Permitting, Utility, HOA, and Regulatory Processes
Where relevant to your project, we may disclose information to permitting offices, inspection authorities, utilities, HOAs, engineers, or other third parties involved in site review, permitting, interconnection, or regulatory compliance.
C. Analytics and Advertising Partners
We may use third-party analytics and advertising services, including services such as Google Analytics and Meta advertising tools, which may collect or receive information about your interactions with our website and Services.
D. Legal Requirements and Protection of Rights
We may disclose information where we believe it is necessary or appropriate to comply with law, regulation, legal process, court order, subpoena, governmental request, insurance requirement, or to protect the rights, property, safety, and security of RCT Technologies, our customers, or others.
E. Business Transfers
We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction.
F. With Your Consent
We may disclose your information for other purposes with your consent or at your direction.
4. SMS, Calls, and Communications Consent
By providing your phone number to us, you consent to receive communications from RCT Technologies, including calls and text messages, at the number you provide. These communications may include customer support messages, order and delivery updates, scheduling notices, installation coordination, operational notices, and, where permitted, marketing or promotional messages.
These communications may be made using automated technology or prerecorded messages where permitted by law. Message and data rates may apply. Consent to receive such communications is not a condition of purchase.
You may opt out of marketing or promotional text messages at any time by replying STOP to any message or by contacting us at support@solarperg.com. You may continue to receive non-marketing communications relating to active orders, projects, transactions, warranty matters, or other operational issues.
5. Cookies and Tracking Technologies
We and our service providers may use cookies and similar technologies to:
- remember user preferences;
- operate and secure our website;
- understand website traffic and usage patterns;
- measure the effectiveness of advertising and campaigns; and
- improve website functionality and performance.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect Personal Information. However, no system, website, database, transmission, or storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your Personal Information.
7. Data Retention
We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide Services, complete projects, maintain business and warranty records, resolve disputes, enforce agreements, comply with legal obligations, and protect our rights.
8. Your Choices
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in such messages. Even if you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, services, support, warranty matters, or legal notices.
Text Messages
You may opt out of promotional text messages by replying STOP.
Cookies
You may adjust your browser settings to reject or manage cookies, subject to the limitations described above.
9. Third-Party Services
Our Services may contain links to or integrations with third-party websites, services, or tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.
10. Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If you believe a child has provided us with Personal Information, please contact us at support@solarperg.com.
11. International Users
Our Services are operated in the United States and are intended primarily for users located in the United States. If you access our Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
RCT Technologies LLC
28550 Linden Belle Dr
Katy, TX 77494
United States
support@solarperg.com